What We Collect and Why We Collect It
When you create a bk99a account, we collect the details you submit during registration — your name, contact number, and email address. When you fund your wallet using GCash, Maya, or InstaPay, our payment processor logs the transaction reference and amount; we do not store your
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GCash PIN, Maya credentials, or InstaPay authentication codes on our servers. Device data — browser type, IP address, and session duration — is gathered automatically to protect account security and detect unusual login activity. If you reach out through live chat or email support, the conversation
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thread is stored so our team can follow up accurately. We use this data for three purposes only: to operate your account, to process deposits and withdrawals to your chosen e-wallet, and to meet obligations under applicable law. We do not sell your personal data to
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third-party marketing firms. Where data is shared — for example, with our payment gateway when you initiate a Maya withdrawal — it is shared only to the extent needed to complete that specific transaction. Your data is retained for as long as your account remains active
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and for the period required by applicable regulations thereafter. Players in Iloilo City and elsewhere in the Philippines can submit a data access or deletion request at any time through our support channel.
Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.